Terms & Conditions

1. Acceptance of Terms

By accessing our services, you confirm that you:

  • Are authorized to act on behalf of your business.
  • Will comply with applicable laws (data protection, anti-spam, telecom regulations).
  • Agree to these Terms and our Privacy Policy.

2. Use of Services

You agree to use ElevateX Marcom’s services only for lawful and legitimate business communication. Prohibited use includes:

  • Sending unsolicited spam, fraud, or misleading content.
  • Sharing offensive, abusive, or harmful material.
  • Violating Meta’s WhatsApp Business Policy or Google’s RCS guidelines.
  • Attempting to reverse-engineer or misuse our platform or APIs.

3. Customer Responsibilities

  • Ensure all recipients have consented to receive communication.
  • Provide accurate and lawful content.
  • Keep account credentials confidential.
  • Remain responsible for all activity under your account.

4. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted services.
Fallback routing may depend on third-party providers (telecom operators, Meta, Google).
We may suspend accounts found violating policies.

5. Payments & Billing

  • Fees are charged as per plan/subscription chosen.
  • Late payments may result in suspension of services.
  • No refunds for misuse or policy violations.

6. Data & Privacy

Data is processed in line with our Privacy Policy.
Customers remain owners of their data; we act as a processor.
We may retain logs for compliance, billing, and fraud prevention.

7. Compliance with Third-Party Platforms

Customers using WhatsApp, RCS, or other integrated channels must strictly comply with Meta, Google, and telecom guidelines.
ElevateX Marcom may suspend or terminate services if these are violated.

8. Limitation of Liability

  • Delayed or failed delivery due to third-party networks.
  • Losses from misuse, unauthorized access, or content issues.
  • Indirect or consequential damages.

9. Termination

We may terminate your account if you:

  • Breach these Terms or third-party policies.
  • Use services for unlawful purposes.
  • Fail to make due payments.

10. Governing Law

These Terms are governed by the laws of India.

11. Contact Us

For legal inquiries: legal@elevatexmarcom.com